Terms & Conditions
The purchase of any itinerary is subject to acceptance of the terms and conditions below. By purchasing any of the products or services included in your custom itinerary, you agree to be bound by these terms.
All prices quoted on the website, in the itinerary and through any other means of communication are quoted in United States Dollars (USD). By purchasing an itinerary, you acknowledge that you have read the final version of this itinerary and agree to accept any and all products and services included in the total price.
Payment Policy
Non-Peak Season: If the arrival date in your itinerary is 35 days or less, we require full payment at the time of booking. If your arrival date is more than 35 days, you can select your preferred payment plan via your travel consultant and proceed with the payment amount stated there.
Peak Season: If any part of your trip that you book with us is during Peak Season, then final payment is due at least 65 days prior to your arrival date.
Payment Method: Payments to us may be made through wire transfers or by credit card (Visa, Mastercard, or American Express only). We do not accept personal or cashier’s checks.
If you pay for your trip by wire transfer, you must also submit a credit card as a backup payment method, and you agree that you are committed to purchasing that trip. Your credit card is not a “temporary hold.” Once you submit your credit card as a backup payment method, you cannot cancel your itinerary without penalty. If your arrival date is 35 days or less from the date you agree to purchase your trip, we are not able to accept wire transfers. If your arrival date is more than 35 days away, we must receive your wire transfer within three business days. If we do not receive the wire transfer within the specified number of days, we have the right, and you authorize us, to charge your credit card for the full price of the vacation.
Your credit card will be charged by Costa Rican Internet Services LLC and will appear on your credit card statement as “Namu Travel.”
Credit/Debit Card Chargebacks
We work hard to make our customers happy. If you are not pleased with our services for any reason, you agree not to file a chargeback with your credit card or debit card company before you have given us an opportunity to address the matter. By using our Services, you agree to work with us in good faith to resolve your dispute and that chargebacks are not the appropriate way to avoid our cancellation and refund policies.
Changes to Itineraries
Changes are defined as a cancellation that you make of any individual service on the purchased trip itinerary. You may make changes to your itinerary up to the date your final payment is due (65 days for Peak Season, and 35 days during other times). You can only make changes to individual services for which the service provider does not charge a penalty. Please check with your Travel Consultant as to whether your changes will incur a penalty. If there is a penalty as a result of your cancellation, we reserve the right to charge that to your credit card.
You may add additional items to your trip itinerary without charge or penalty, subject to availability.
Change of Dates
You may change the dates of your itinerary if the original date of your trip does not fall within the full 100% penalty cancellation period (65 days for Peak Season, and 35 days during other times). Any change of dates is at our sole discretion and contingent upon the availability from each partner of the original itinerary. If there is a price increase due to the change of dates, you are responsible for the difference in cost. If your original itinerary included a non-refundable reservation, you may need to make an additional payment at the time of rebooking. You may change the dates of your trip itinerary one time only.
Cancellation Schedule and Penalties
Non-Peak Season
If you cancel your entire itinerary 35 days or more prior to your arrival date, we will apply a penalty of 10% of the cost of the total booked itinerary. The 10% penalty will be in the form of a non-refundable travel voucher that you can apply to future itineraries booked with us within 30 days of the date you canceled your original itinerary. A new minimum deposit payment must be made as indicated on our booking page, prior to the non-refundable voucher being applied to the itinerary.
If you cancel your entire itinerary less than 35 days prior to your scheduled arrival, you will be charged 100% of the cost of the total booked itinerary.
Cancellation Schedule and Penalties
Peak Season
The following terms apply during Peak Season, which is:
- December 15 through January 5 of the following year; and
- The seven days prior to, and including, Easter Sunday
If you cancel your entire itinerary 65 days or more prior to your arrival date, we will apply a penalty of 10% of the cost of the total booked itinerary. The 10% penalty will be in the form of a non-refundable travel voucher that you can apply to future itineraries booked with us within 30 days of the date you canceled your original itinerary. A new minimum deposit payment must be made as indicated on our booking page, prior to the non-refundable voucher being applied to the itinerary.
If you cancel your entire itinerary less than 65 days prior to your scheduled arrival, you will be charged 100% of the cost of the total booked itinerary.